Refund and Returns Policy

Pistachio Patisserie is dedicated to delivering superior quality products to our customers. If you encounter any issues with your order, such as receiving an incorrect, damaged, or substandard product, please notify us within 48 hours of delivery. You can reach us by email at info@pistachiopatisserie.co.uk. Please provide your order number, a detailed description of the problem, and include photographs of both the product and its packaging.

We are committed to resolving your concerns swiftly and satisfactorily, which may involve issuing a refund or a credit for a future purchase. Should a refund be necessary, it will be processed using the original method of payment.

Please be aware that as we deal in perishable food items and taste can be subjective, returns based solely on personal taste preferences cannot be accepted. Additionally, as our products are crafted by hand, variations in color may occur; therefore, we cannot accept returns based on discrepancies in color from what is shown on our website.

Items purchased through third-party outlets, other than our official online site, are not eligible for returns under our policy.

Our return and refund policy is intended to complement, not limit, your statutory rights. If you have any questions or concerns regarding our policy or the products you have received, we encourage you to contact us directly.